Shipping & Returns
Nationwide Shipping Policy
Welcome to By the Lake Watercolor's shipping policy section! I offer nationwide shipping within the US for all our beautiful watercolor artworks and hand-painted note-cards. We take pride in our packaging and ensure that your items will arrive in perfect condition. I offer free shipping on most orders within the USA. Free shipping option will be included in the product description. Shipping costs vary depending on the size and weight of your order. I aim to process and ship your order within 3-5 business days.
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. I am happy to help in any way we can.
Return & Exchange Policy
At By the Lake Watercolor,I want you to be completely satisfied with your purchase. If for any reason you are not, please contact me and I will do my best to make it right. I accept returns and exchanges within 14 days of delivery. Items must be in their original condition and packaging. I do not refund shipping costs, and the customer is responsible for return shipping fees.
If your item arrives damaged, please contact me immediately with a photo of the damage and I will arrange for a replacement or refund. Please note that due to the handmade nature of our products, each item is unique and may vary slightly from the photos on our website.
Thank you for choosing By the Lake Watercolor for your art and design needs. I appreciate your support and look forward to serving you again in the future.